At Cutting Edge, quality represents one of our core principles. We have invested heavily in standards and procedures that guarantee our clients receive the best possible customer service.
Our BRCGS and ISO 9001:2015 certifications form the backbone of our business; we operate in-depth programs to monitor our suppliers for performance and conformity. Their environmental and ethical policies are also closely supervised to ensure they corroborate our own.
Across the Cutting Edge team, there is a culture of continuous improvement. Together, we work towards KPIs that are designed to advance company values and increase customer satisfaction. Additionally, we invest in individual training and development to ensure our staff are always working at their maximum potential.
Our business thrives on feedback; we regularly conduct customer satisfaction surveys that have so far rated us as ‘good to excellent’. We encourage Cutting Edge customers to contact our centre and let us know how we can effectively meet their needs.
ISO 9001 helps ensure that customers get consistent, good-quality products and services. This accreditation is based on strong customer focus and a number of other quality management principles.
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Sedex is one of the world’s leading ethical trade membership organisations.
Sustainability is a core concern to Cutting Edge. Our eco-friendly ethos was central to the design of our purpose-built offices, technical centre and warehouse. Moreover, throughout the company, there are active initiatives in place to maintain a small carbon footprint.
BRCGS is a leading global brand and consumer protection scheme recognised by thousands of customers worldwide
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